Coronavirus (Covid-19)29th May 2020 Update
Thank you for continuing to call ahead for your medical needs.
Phone consults remain our first option for treatment but Face to Face appointments are being phased in gradually.
Please observe 2 metre social distancing rules in public spaces of practice.
Face to face appointment times are restricted to 15 minutes for now. This will increase as the Alert Levels reduce.
If you are experiencing any of the following (cough, sore throat, shortness of breath, runny nose, sneezing, post nasal drip, loss of sense of smell, fever) it is imperative you phone ahead and notify staff. We have a separate room away from our main building for assessing cold and flu symptoms.
Prescriptions are still being faxed to the pharmacy of your choice.
Flu vaccines are available - call the surgery to arrange a convenient time.
Contactless payment is preferred and we expect to have access opened by mid June.
For the latest Covid-19 information see the Ministry of Health website.
For Covid-19 health advice and information about self isolating, contact Healthline on 0800 358 5453.
Thank you for your continued patience in these trying times.
Practice BackgroundOak House Medical Centre is a fully independent General Practice surrounded by its own gardens and provides a friendly and easily accessible service. Nestled under the grand old oak trees at the end of Queen Street it is easy to see where the name comes from. The emphasis is on a stress-free visit, and with plenty of parking and with a large staff for the practice population we aim to provide timely, high quality care. Established in 1992 it was taken on by the current owners Barney and Marion Clayton in 2008 when the founding doctor moved away to Christchurch.
Newly renovated, the practice now contains six consultation rooms, an emergency/surgical suite and extended waiting areas.
A standard appointment time is 15 minutes. However, some services require more time. These include but are not limited to Cervical Screening, Driving Licence Medicals, ECGs, Immunisations, Travel Consults, Minor Surgery/Procedures, Molemate. Please let staff know at the time of booking so the appropriate time can be allocated and you can be given an idea of the extra cost that may apply.
Emergencies will be seen as they arise. These take priority over booked appointments and we appreciate your patience when this happens.
Fees for Service
Payment is expected on the day of consultation.
A detailed price list of current fees can be found at reception.
We are pleased to be offering the new rates for current Community Card Service holder from 1st December 2018. This includes not only general medical visits but also ACC consults.
Unpaid accounts will be sent to Aorangi Debt Collection and collection fees may be incurred.
After Hours Service
Oak House Medical Centre provides its registered patients with overnight GP cover Monday – Thursday inclusive. The weekend cover is shared with Waimate Medical Centre. Full cover (5:30pm Friday – 8:30am Monday) continues for our registered population on the weekends we are on call. Every other weekend the cover is 8am – 8pm. If you call outside of those hours you will be referred to Timaru Public Hospital.
To access the after-hours service call 03 689 7676. You will get an automated message indicating you’ve reached the after-hours service. This is run by Homecare Medical in Auckland who employ registered nurses to triage your needs and advise you on further care.
In a medical emergency dial 111.
Oak House Medical Centre aims to provide a consistently high standard of service. If you feel we’ve failed to meet your expectations and/or wish to make a complaint, our Practice Manager, Vanessa Morgan can be contacted on the surgery number.
The following numbers will give you access to information on your rights:
Advocacy Service: 0800 555 050
Health and Disability Service: 0800 11 22 33
Privacy Commissioner: 0800 803 909
Interpreting NZ: 0508 468 177
You may wish to have a chaperone to be present at time of a consultation.
You may like to seek a second opinion.
You can expect to receive information and time to allow you to make a fully informed decision before deciding on any service or treatment.
Test results vary in the time it takes for them to return to your GP. We will provide feedback for all testing requested. If you hear nothing phone the surgery to follow up.